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Shipping, Returns & Cancellation Policy, Legal

Shipping Policy

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. So we reserve the right to cancel the order, which is not lawful to fulfil. In that case the remitted amount for the cancelled order will be refunded back after deducting 7% of the commission fee charged by the payment gateway.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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International Shipping (Outside India)

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When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

Shipping charges taken by us are only charges levied by Courier Companies to courier the package from India to your location. Custom Duty if any charged by their country needs to be borne by Customer. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country.

Additionally, when ordering from www.kalleshwarayurveda.com you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Outside India Customers, Should Have Confirm Custom Rules at your country Before Order if want to know about Custom Clearance Duty Applied or Not etc. We Provide All Custom Clearance Documents Including Indian Doctor Prescription.

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Refunds will not be applicable once the order is dispatched.

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  • Express Mode –

    1. Generally, delivery of the ordered products takes maximum 7 to 10 working days, from the date of purchase for International Shipping outside India.

    2. Shipping companies we use are DHL, FEDEX, DTDC (DPD), CITYLINK EXPRESS, GULFEXPRESS WORLDWIDE, ARAMEX etc.

    3. We are able to ship all forms of Ayurvedic and Herbal Supplements including Syrup, Kadhas, Juices, Shampoos, Oil, Gel, Raw Herbs, Seeds, Powder, Tablets etc.

    4. Expensive as compared to Nominal Mode and Regular Mode. As transit time is less as compared to other two shipping option.

  • Nominal Mode –

    1. Generally, delivery of the ordered products takes maximum 20 to 25 working days, from the date of purchase for International Shipping outside India.

    2. Shipping companies we use are Government Speed Post services.

    3. Speed Post does not allow liquid and hence Nominal Mode will not be shown to customer if you order any kind of Liquid products.

    4. Cheaper as compared to Express Mode.

  • Regular Mode –

    1. Generally, delivery of the ordered products takes maximum 25 to 30 working days, from the date of purchase for International Shipping outside India.

    2. Shipping companies we use are Government Registered Mail services.

    3. Registered Mail parcels should be maximum of 2 kgs only.

    4. Registered Mail does not allow liquid and hence Regular Mode will not be shown to customer if you order any kind of Liquid products.

    5. Cheapest as compared to Express and Nominal Mode.

 

Domestic Shipping (Within India)

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When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Sometimes, some product stock is unavailable in warehouse and hence in such situation we give an immediate update to customers regarding availability of products and time that may get consumed to make the product available. We apologize it is difficult for us to keep the Product stock updated on our website. 

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  1. Generally, delivery of the ordered products takes maximum 5 to 7 working days, from the date of dispatch for Domestic Shipping within India for Regular Mode.

  2. Express Delivery is also available. Estimated transit time in Express Mode is 2 to 3 working days depending upon the Destination address from the date of purchase. We also do same day delivery within Mumbai and within 24 hours in selected several cities.

  3. Free Delivery on orders above Rs. 2000/- is only valid for package weighing below 1 kg and within India. Above 1 kg there will be courier charges based on weight of the package.

  4. Package is usually dispatched from our side within 24 to 36 working hours of order placed by customers depending on product availability.

Return & Cancellation Policy

RETURNS POLICY

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You may return most new, unopened items within 30 days of delivery for a full refund. 

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Images and Prices are not updated on website regularly due to huge database. If any changes in Pricing or Images of the products then return or refund is not possible. Product authenticity can be checked with Manufacturing Company Name. Images of the products are just for re-presentation and may change.

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You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

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CANCELLATION POLICY

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Order once dispatched from our side cannot be cancelled or refunded.

 

Orders which are yet to be dispatched, and customer wants to cancel the order, in that case we will be able to refund 95% of the total payment paid by customer. 5% are nonrefundable charges charged by the payment gateway as transaction fees.

Legal

  • All information displayed, transmitted or carried on Kalleshwar Ayurveda is protected by copyright and other intellectual property laws.

  • This site is designed, updated and maintained independently by Kalleshwar Ayurveda. The content is owned by Kalleshwar Ayurveda You may not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the content.

  • Kalleshwar Ayurveda disclaims all warranties or conditions, whether expressed or implied, (including without limitation implied, warranties or conditions of information and context). We consider ourselves and intend to be subject to the jurisdiction only of the courts of Mumbai, India.

  • Kalleshwar Ayurveda reserves the right, in its sole discretion, to suspend or cancel the service at any time if a computer virus, bug, or other technical problem corrupts the security, or proper administration of the service.

  • Kalleshwar Ayurveda reserves the right to refuse service to anyone at any time.

  • Kalleshwar Ayurveda will not use information about you without your permission and will provide the means for you to manage and control the information that you have provided. We will enable you to communicate your privacy concerns to us and that we will respond to them appropriately.

  • Kalleshwar Ayurveda does not disclose any personal information to advertisers and for other marketing and promotional purposes that could be used to personally identify you, such as your password, credit card number and bank account number.

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